Returns, Refund & Cancellation

Returns, Refund & Cancellation Policy

Shop-Naughty operates in accordance with the EU directives on online trading and distance selling.

Defective Items Or Wrong Item.

At Shop-Naughty, we try to satisfy the first time round. Occasionally though, things do go wrong and occasionally a faulty or mistaken product might slip through the net and you might feel it necessary to return a product.

If a product is defective, please get in touch with us as soon as you can. We will arrange at our expensive for the item to be collected swiftly. Please include a detailed description of the fault, along with your name and address, Order number and return it thoroughly cleaned and securely wrapped in its original box, with all manuals and accessories included. Upon receipt the products are tested by us and then sent back to you if found to be in perfect working order. If the product is faulty, a replacement will be sent out as soon as possible or a full refund issued if requested. The same above rules apply to wrong item delivered. All refunds take 7 days to return to your account.

Non Returnable Items.

For reasons of hygiene, Shop-Naughty is unable to accept returns of any adult toys, creams, lubricants, massage oils or condoms if they have been opened, unwrapped from there original packaging or been tampered with in any way.

Lingerie & Clothing Exchange / Refund.

Lingerie & Clothing can be returned and exchanged for a different size. But the item has to be in the original packaging and no sign of wear. Up on receipt the item will will checked and a exchange sent straight out. If you wish a refund Please note : The cost of shipping will be deducted from the refunded amount ( unless order amount was under £30.00 and you paid a charge for shipping ) plus a 10% handling / restocking fee charge will be deducted for the refund amount. The refund will be done within 10 days ( Normally a lot quicker ). Any free-gifts included as part of a special offer must be returned alongside the unwanted item, otherwise the cost of those goods will be deducted from the refunded amount.

Cancellation Of An Order

A cancellation made to Shop-Naughty will be made under our refund policy. Please note : In the event that the item has already been dispatched, the cost of shipping will be deducted from the refunded amount ( unless order amount was under £30.00 and you paid a charge for shipping ) plus a 10% handling / restocking fee charge will be deducted  for the refund amount. The refund will be done within 10 days ( Normally a lot quicker ). Any free-gifts included as part of a special offer must be returned alongside the unwanted item, otherwise the cost of those goods will be deducted from the refunded amount.

If you just return an item yourself please contact us by email sales@shop-naughty.co.uk so that we are aware of an item being returned to us.

Our return address.

Burnt Wood T/A Shop Naughty
290 Moston Lane
Manchester
M40 9WB
0161 8717417

This returns policy does not affect your statutory rights.

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